Terms & Conditions

The purpose of these General Conditions of Use (hereinafter the "GCUs") is to define the conditions for the use of the http://www.vetoquinol-contact.ca website.

Consultation and use of the site by any user (hereinafter the "User") imply acceptance of the GCUs and are therefore governed by the latter.


The site is published by VETOQUINOL N.-A. INC., a business corporation with is head office located at 2000 Chemin Georges, Lavaltrie, J5T 3S5 Quebec, Canada, registered under Business Number 1147473178 in the Quebec Enterprise Register (hereinafter referred to as "Vetoquinol").

Email address: Canada_info@vetoquinol.com

Phone number: (+1) 450 586-2252


The site is intended for veterinary resident of Canada User and allows free consultation of information on Vetoquinol products, access to services, online trainings and downloadable documents and tools.

The information presented on the site does not constitute a veterinary consultation and is not intended to establish a diagnosis; the information presented on the site is not intended to replace a veterinarian consultation or diagnosis.

The User may choose to register for the newsletter set up on the site in order to receive free email information about news, advertisements and promotions. By registering, the User agrees to receive newsletters to his/her email address.


3.1. Links to other Internet sites suggested on the site are not part of the website http://www.vetoquinol-contact.ca.

3.2. Vetoquinol cannot be responsible for the content of Internet sites referenced in the site, or for possible damage caused by using such other sites.


4.1. Any User wishing to use the site must review the GCUs.

4.2. Consultation and the use of the site assumes implied acceptance of the GCUs by any User.

4.3. Vetoquinol reserves the right to amend and update the GCUs at any time and without notice, given that it is specified that the applicable GCUs are those in effect at the date of the last update specified above.


The User agrees to:

- Use the site only for the purposes for which it is intended

- Use the site solely in accordance with the GCUs


Vetoquinol reserves the right to amend or delete site content or to suspend or remove access to the site.


Vetoquinol will do its best to monitor and correct bugs that may affect the site.


8.1. Vetoquinol shall do its best to publish accurate, reliable and up-to-date information on the site. However, due to constant changes in the animal health sector, and in Vetoquinol’s activities, products and services, Vetoquinol does not guarantee the accuracy, reliability and timeliness of the information contained on the site.

Vetoquinol shall not be responsible for consequences that may result from consultation and use of the site and interpretation of information disseminated on the site.

8.2. Vetoquinol cannot be held responsible for direct or indirect damage that could result from access to or use of the site or information of any nature contained therein. Vetoquinol assumes no responsibility for the appropriateness of decisions made by the User based solely on information published on the site and how they are carried out.

8.3. Vetoquinol assumes no responsibility in the event of damage suffered by the User due in particular to loss, deterioration or alteration of files, transmission of viruses, which could infect the User’s computer equipment or any other property when connecting to and/or consulting and/or using the site. The User is responsible for taking all appropriate measures to protect his/her data and equipment from viruses and attempted security breaches involving the User’s computer system by third parties via the site.

8.4. The User acknowledges that data transmission over the Internet involves relative technical reliability and that the data itself is not protected against potential improper use. Under these conditions, the User assumes full responsibility for the communication of confidential data, and, more generally, of any sensitive information.

8.5. The User recognizes that Vetoquinol cannot be held responsible for Internet operating conditions that may impact access to or use of the site, in particular Internet access, availability and network speed issues, which may prevent access to the site or significantly slow down site access and affect response time for displaying, consulting, querying or transferring data.

8.6. The User acknowledges full responsibility for connecting the User’s equipment to the Internet and that as a result, Vetoquinol is in no way responsible for any damage that may occur while connected.

8.7. Consequently, with the full understanding of the foregoing, the User agrees not to hold Vetoquinol responsible for any of the above-mentioned facts or events.


9.1. The User holds harmless Vetoquinol, as well as all persons involved in creating and developing the site, against any claim, responsibility, cost and expense resulting from a breach of these GCUs or related to use of the site.

9.2. The User agrees to only provide accurate data on the site. All information and data transmitted by the User are the User’s sole responsibility, and the User agrees to indemnify and hold harmless Vetoquinol against any direct and indirect damages that may result.

9.3. The User is solely responsible for direct or indirect, material or immaterial damage and injury caused by the User to Vetoquinol due to illegal or legal use of the site. In the circumstances listed above, the User agrees to indemnify Vetoquinol, including reasonable costs for counsel that it may be required to engage, in the event of a judgment against Vetoquinol for payment of damages and interest.


10.1. Except for data received from the User, the site as well as all the elements comprising it, including in particular all articles, computer programs, databases, visuals, texts, graphics, photographs, images, trademarks, logos, creations and various protected works, etc., registered or unregistered, and more generally any information contained on the site is the exclusive property of Vetoquinol or its third parties with which the latter has entered into agreements for operation purposes.

10.2. The User has no right in respect to the site, other than the sole right to use it. In particular, the User does not have the right in terms of reproducing, disseminating or more generally of using it by any means whatsoever without prior express consent from Vetoquinol. Vetoquinol reserves the right to take legal action for any infringement in respect to the site and the elements comprising it.


11.1. Personal information relating to the User is contained in a file created by Vetoquinol within the meaning of Quebec’s Act respecting the protection of personal information in the private sector, which came into force on December 10, 2010.

11.2. Personal information collected for the use of the site is intended only to allow the use of the site’s features and functionalities and in particular for sending newsletters, where the User registers for this service.

11.3. The personal information collected when using the site is not shared with Vetoquinol third parties, with the exception of Vetoquinol’s affiliate, Vetoquinol S.A., which hosts the site.

11.4. In accordance with Quebec’s Act respecting the protection of personal information in the private sector, which came into force on December 10, 2010, the User has the right to access, modify, correct and delete that information. The User may exercise each of these rights at any time by using the email address provided in Article 1.1.


Use of the site may require the installation of cookies on the User's terminal. The cookies that may be installed on the User’s terminal do not require the express consent of the User under the laws of the Province of Quebec. When the User is connecting to the site, the User is informed that cookies are likely to be placed on the User’s terminal. Once the User is informed, if the User continues to use the site, he/she is deemed to have given implied consent have cookies installed on his/her terminal.


13.1. Vetoquinol will do its best to ensure that the site is accessible 24 hours a day, 7 days a week.

13.2. The site may not be accessible in particular due to force majeure, system failure or maintenance operations which Vetoquinol may perform at any time, without notice.


14.1. The GCUs are governed by the laws of the Province of Quebec

14.2. Any dispute relating to the validity, interpretation, execution or termination of these GCUs will be subject to the courts of Joliette, Quebec.


15.2. The site is published by:

Name: Vetoquinol N.-A. Inc., a business corporation

Head office: 2000 Chemin Georges, Lavaltrie, J5T 3S5 QC, Canada

Registered under Business Number 1147473178 in the Quebec Business Register

Email address: Canada_info@vetoquinol.com

Telephone: (+1) 450 586-2252

Director of publication: Etienne Frechin, Chairman

15.3. The site is hosted by:

Name: Vetoquinol S.A.

Head office: Magny-Vernois, 70200 Lure, France

Telephone: (+33) 03 84 62 55 55